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Ishikawa's fishbone diagram template4/7/2024 ![]() First, make sure that you have the right people to collaborate with. How to use our fishbone diagram template in Lucidspark This will help you gather all the pertinent information when you search for a solution. You can do a root cause analysis in real time or asynchronously using this template-and with all your analysis in one place, you can refer back to it at any time.Īs you fill out the template, you’ll be able to dive into the specifics of different causes, but the diagram still helps you visualize all the root causes at once. This template is easy to share with remote or distributed team members as well. This fishbone diagram template keeps you focused and helps you consider different possibilities. When you’re discussing the problem with a group, you may find the discussion wandering off-track or getting fixated on one possible cause. Benefits of using a fishbone diagram template This diagram is also called an Ishikawa diagram, and it gives you space to consider all the possible factors that cause your particular issue. If you are having difficulty, try right clicking the link and selecting “Save Target As…” or “Save As…” to save it to your computer harddrive.When something isn’t working right, you need to dig deep and find the root causes before you can find the right solution. Viewing Tip: Usually, you can click on the icon link above to view the document in a new window – it may open within your browser using the application (in this case either Word or Excel). There are two versions: Microsoft Word and Excel.įishbone Template, Microsoft Excel (.XLS) The following fishbone templates are for immediate download and use. If necessary, you may also want to validate these prioritized few causes with a larger audience. It would be advisable to have your team prioritize in some manner the key causes identified on the fishbone. Once you have the fishbone completed, you are well on your way to understanding the root causes of your problem. This will help get you to the true drivers of a problem. For each cause identified, continue to ask “why does that happen?” and attach that information as another bone of the category branch. Once you have the branches labeled, begin brainstorming possible causes and attach them to the appropriate branches. You should feel free to modify the categories for your project and subject matter. Table 1: Fishbone Suggested Categories Service Industries The categories you use are up to you to decide. ![]() These branches are labeled with different categories. The rest of the fishbone then consists of one line drawn across the page, attached to the problem statement, and several lines, or “bones,” coming out vertically from the main line. The team should agree on the statement of the problem and then place this question in a box at the “head” of the fishbone. To construct a fishbone, start with stating the problem in the form of a question, such as “Why is the help desk’s abandon rate so high?” Framing it as a “why” question will help in brainstorming, as each root cause idea should answer the question. Because people by nature often like to get right to determining what to do about a problem, this can help bring out a more thorough exploration of the issues behind the problem – which will lead to a more robust solution. The fishbone has an ancillary benefit as well. It is particularly useful in a group setting and for situations in which little quantitative data is available for analysis. The fishbone will help to visually display the many potential causes for a specific problem or effect. ![]() One way to capture these different ideas and stimulate the team’s brainstorming on root causes is the cause and effect diagram, commonly called a fishbone. When utilizing a team approach to problem solving, there are often many opinions as to the problem’s root cause.
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